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How can we help?
Search the library or browse by category. If you can't find what you need, the contact form below opens a ticket with our team.
Selling
How do I publish my first listing?
Sign up, finish KYC, then the AI Listing Creator builds your first listing from a few photos.
Selling
What is the Export Readiness Score (ERS)?
A 0-100 score that measures how export-ready a listing is — photos, HS code, dimensions, certifications.
Selling
How do payouts work?
Funds release from escrow 7 days after delivery, then batch-paid to your INR bank account.
Selling
Why is my listing held for review?
Some categories (antiques, brands, regulated goods) need a human approval before going live.
Selling
How do I add GST and IEC?
Step 4 of seller signup. You can skip it at first but it caps your tier at New until you add them.
Still need a person?
Our team reads every ticket and replies within a business day. AI checks your question against the library first so you get a fast answer when one's already written.
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