Help
How can we help?
Search the library or browse by category. If you can't find what you need, the contact form below opens a ticket with our team.
Buying
What does 'shipping & duties included' mean?
Every haat price is the final number — no extra duties or shipping at delivery.
Buying
How do I track my order?
Sign in and open the order from your account, or use the tracking link in our shipping email.
Buying
Do you ship to my country?
haat ships to 75+ countries. The destination picker on every product page tells you instantly.
Buying
What do the haat seller tiers mean?
Sellers earn tiers — New, haat verified, Trade — based on order history and trust signals.
Buying
What is a GI Tag?
GI Tag means the Indian government has certified the product's regional origin — Banarasi silk, Kashmir pashmina, etc.
Still need a person?
Our team reads every ticket and replies within a business day. AI checks your question against the library first so you get a fast answer when one's already written.
Open a ticket